To: Francis Wu, General Office
From: Marc Morgan, Director of Personnel
Date: June 5, 16
Subject: Terminating Engagement
Mr. Wu, you may already know that the Directors of the company will soon have finished the reorganization of the business and that this will result in a decrease in staff. I am very sorry to inform you that your position is one that will shortly become redundant1, and that your services will not continue after the end of this month.
We have no cause of complaint against you; on the contrary, we are quite satisfied with your services during the three years. The reduction of staff is entirely2 due to business doldrums. You will of course be entitled to a redundancy payment. In your case you will be given one months salary for every year of service with the company. Besides, we shall be pleased to provide any prospective3 employer with a testimonial of your character and ability.
Please contact me if you have any questions.
扩展：电话礼节：转达信息
Melita 开始了她在 Modern Office Limited 的新工作。现在 Opal 小姐的一部分工作就是教Melita 如何做一个秘书。Today she is going to show Melita how to take a message on the telephone. Here are Opal and Melita.
OPAL: Well Melita, were you tired last night after your first day here
MELITA: Yes, I was. There were so many new things to learn.
(TELEPHONE RINGS)
OPAL: You answer it.
MELITA: Good morning.
OPAL: (LOUD WHISPER) Mr Ballitos office.
MELITA: Oh, Mr Ballitos office.
MRS BALLITO: Is Mr Ballito there
MELITA: No, hes out. (WHISPER) Oh dear, what have I said.
OPAL: (WHISPER) Let me take the call, Melita. (NORMAL VOICE) Good morning. Can I help you
MRS BALLITO: Well, I wanted to speak to Mr Ballito but I understand hes out.
OPAL: May I know whos calling please
MRS BALLITO: This is Mrs Ballito. Do you know where my husband is
OPAL: Oh, hello, Mrs Ballito, this is Opal.
MRS BALLITO: Hello, Opal. I didnt recognize your voice. Was it you who answered the phone
OPAL: (LAUGHING) No, that was Melita.
MRS BALLITO: Melita
OPAL: Yes, shes the new junior secretary. She started work here yesterday.
MRS BALLITO: Oh, I see. Do you know where Mr Ballito is, Opal Its rather urgent1.
OPAL: Oh yes, of course, Mrs Ballito. If you give me the message, Ill contact him immediately.
MRS BALLITO: Well, the problem is this, my car wont start and I should collect my daughter from school at a quarter past twelve. I want Mr Ballito to collect her for me on his way home at lunchtime. Its nearly twelve oclock now. Do you think you can get the message to him in time
OPAL: Yes, of course, Mrs Ballito.
MRS BALLITO: Thank you, Opal. Goodbye.
OPAL: That was Mrs Ballito on the phone, Melita. Her car wont start and so she wants Mr Ballito to collect their daughter from school. Oh, do you remember where Mr Ballito said he was going
MELITA: No, I dont.
OPAL: You must always make note of things like that, Melita. He said he was going to see Mr Li at the Dongali Development Corporation2.
MELITA: Oh yes, so he did.
OPAL: Now listen carefully to what I say. You will know how to pass on a message like this yourself the next time. Ur, whats the telephone number of the Dongali Development Corporation
MELITA: Em ... 32185.
MALE VOICE: Good morning. Mr Lis office.
OPAL: Oh, good morning. I have a message for Mr Ballito. I think hes with Mr Li.
MALE VOICE: Hes with Mr Li now.
OPAL: Well, would you please ask him if I could speak to him for a moment. I have an urgent message for him.
MALE VOICE: Yes, certainly, hold the line, please.
MR LI: Mr Li speaking.
MALE VOICE: Oh, Mr Li, I have Mr Ballitos secretary on the line. She would like to speak to him. Its rather urgent.
MR LI: Just a moment, hes right here.
OPAL: Now I want you to ring Mrs Ballito and tell her that her husband has received the message.
MELITA: Right, Whats her telephone number
OPAL: How would you find the telephone number if I wasnt here
MELITA: Id look it up in the telephone directory1.
OPAL: That would take too long. Names and numbers that we often use are in the office address book. Here it is.
MELITA: Thank you. Oh yes, its much easier to look up numbers in the address book than in the directory. Here we are B... Ballito 75381. Right.
OPAL: Hey, hold on a minute. Before you dial2 the number you should decide what you are going to say.
MELITA: Yes, thats a good idea. Shall3 I say Mr Ballitos got your message, Mrs Ballito
OPAL: Well, you could say that, but it would sound better if you told her that we have given Mr Ballito the message, and that he will collect their daughter from school on his way home at lunch time.
MELITA: I hope I can remember all that,
OPAL: Why dont you write it down
MELITA: Right, Ill say, We have given Mr Ballito your message and he will collect your daughter from school on his way home at lunch time. How about that
OPAL: Yes, thats all right. But first of all you must say who is speaking.
MELITA: Shall I say This is Melita
OPAL: No, Mrs Ballito may not know who you are. Say This is Mr Ballitos office.
MELITA: Right. 75381
MRS BALLITO: 75381
MELITA: Good morning, this is Mr Ballitos office. Whos that
MRS BALLITO: Mrs Ballito.
MELITA: We have given Mr Ballito your message, Mrs Ballito, and he will collect you daughter from school on his way home at lunchtime.
MRS BALLITO: Oh thank you for phoning me.
MELITA: Goodbye.
MRS BALLITO: Goodbye.
MELITA: Was that all right
OPAL: Fine, but you must never say Whos that Melita. Its much better to say something like Whos speaking, please or Would you mind telling me your name please or Is that Mrs Ballito speaking Not Whos that It sounds impolite4.
