The work of a receptionist1 is interesting and varied2. 前台的活可是不少。The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm.
我们来看看Rose 这位前台是怎样接待来访客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30.
ROSE: Good morning. Can I help you
MR HUSSEIN: Good morning. Is this Modern Office Ltd.
ROSE: Yes it is.
MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.
ROSE: May I have your name, please
MR HUSSEIN: Hussein. Omar Hussein. Im from the Gulf3 Trading Company.
ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. Ill tell the Managers Secretary you are here.
(DIALS)
MARIA: Mr Shellis Office.
ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.
MARIA: Mr Omar Hussein
ROSE: Yes, hes from the Gulf Trading Company.
MARIA: Oh, yes, thats right. Ill come and fetch him now.
ROSE: Thanks. (REPLACES PHONE) Mr Shellis secretary is coming down now.
MR HUSSEIN: Thank you.
MARIA: Mr Hussein
MR HUSSEIN: Yes, thats right.
MARIA: Im the Sales Managers secretary. Please come this way. Ill take you to his office.
The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.
MR LI: Good morning.
ROSE: Good morning. Oh, Mr Li. How are you
MR LI: Im fine, thanks, and you
ROSE: Oh, busy as usual. Do you want to see Mr Shelli
MR LI: Yes, please.
ROSE: Have you an appointment
MR LI: Er... No, I havent. You see, I only arrived in the country this morning.
ROSE: Well, I know hes busy at the moment but Ill ask his secretary when hell be free. Please sit down.
MR LI: Thank you.
(DIALS)
MARIA: Mr Shellis office.
ROSE: Oh, hello Maria. Its reception again. I have Mr Li here. He hasnt an appointment but hed like to see Mr Shelli. When will he be free
MARIA: Let me see ... Well, Hmmm, hell be free about 12.30. Can Mr Li wait
ROSE: Mr Shelli will be free about half past twelve. Can you wait
MR LI: Whats the time now
ROSE: Its nearly 12: 00.
MR LI: Oh thats fine. Ill wait.
ROSE: (TO MARIA) Maria, Mr Li will wait.
MR LI: Right. Ill fetch him when Mr Shellis free.
ROSE: Thanks. (REPLACES PHONE) (TO MR LI) Shell come and fetch you later.
MR LI: Thank you.
ROSE: Where are you staying, Mr Li
MR LI: At the Plaza1.
ROSE: The Plaza
MR LI: Yes, I usually stay there.
MR LEFERE: Good morning.
ROSE: Good morning. Can I help you
MR LEFERE: Er, yes. I have an appointment1 with Mr Ballito at a quarter past ten.
ROSE: May I have your name please
MR LEFERE: Paul Lefere from the International Hotel Group.
ROSE: Thank you. Please take a seat, Mr Lefere, and Ill phone Mr Ballitos office.
(DIALS)
OPAL: Mr Ballitos office.
ROSE: Hello, Opal. This is Reception2. Mr Lefere is here for his 10:15 appointment.
OPAL: Oh yes Rose. Mr Ballitos expecting him. He is in Room 9 on the first floor.
ROSE: Thanks. (REPLACES PHONE) MR Lefere, would you please go up to Room 9 on the first floor. Mr Ballitos expecting you.
MR LEFERE: Room 9 on the first floor.
ROSE: Thats right. The stairs are on the left.
MR LEFERE: Thank you.
MR SING: Excuse me. Is this Modern Office Ltd.
ROSE: Yes, thats right. Can I help you
MR SING: Well, Id like to see the Director1 about contracts2 for office furniture. Heres my card.
ROSE: Thank you. (READING CARD) Mr Sing. Have you an appointment, Mr Sing
MR SING: Er... No, Im afraid I havent.
ROSE: Well, the Sales Manager usually deals with contracts. Thats Mr Shelli.
MR SING: Oh, is it possible to see him now
ROSE: Just a moment please. Ill phone his secretary to see if hes free. Please take a seat.
MR SING: Thank you.
(DIALS)
MARIA: Mr Shellis office.
ROSE: Hello Maria. Rose here, Reception. I have a Mr Sing here. He wants to know about office furniture contracts. Is Mr Shelli free to see him
MARIA: Yes, he is. In fact, hes in his office, now. His 10:15 appointment was cancelled. Send Mr Sing up.
ROSE: Right. (REPLACES PHONE) Mr Shelli is free, Mr Sing. Please go up to his office. Its Room 3 on the second floor.
MR SING: Room 3 on the second floor.
ROSE: Thats right. The stairs are on the left or there s a lift at the end of the corridor3.
MR SING: Second floor... I think I11 take the lift.
