OPERATOR: Good morning, this is the National Bank. Can I help you
MR BALLITO: Good morning, would you put me through to Mr Kola, please
OPERATOR: Mr Kola Whos calling him, please
MR BALLITO: My names Ballito. Im Managing Director of Modern Office Limited.
OPERATOR: Hold the line, please, Mr Ballito. Ill see if Mr Kolas free. Im putting you through to Mr Kola now.
MR KOLA: Hello, Kola here.
MR BALLITO: Oh, Ballito speaking. Mr Kola, you have a shorthand typist named Melita Fagurian on your staff.
MR KOLA: Yes
MR BALLITO: Well, shes applied1 for a job here as Junior Secretary and wed like to give it to her. Could you give her a reference
MR KOLA: Yes, it will be a pleasure. What would you like to know about her
MR BALLITO: How long has she been working at the Bank
MR KOLA: Oh, Ill have to look that up in her personal file. What else do you want to know
MR BALLITO: Id like a report on her attendance and her punctuality. Tell me about her character and anything else you think I should know.
MR KOLA: Well, Mr Ballito, as I said, Ill have to look all that up in her personal file. Do you want the reference in writing or can I ring you back in half an hour
MR BALLITO: Oh, you can ring me back. If Im not in the office, my secretary Opal will take a message.
MR KOLA: Right, Mr Ballito. Ill ring you back in half an hour.
OPAL: Good morning. Mr Ballitos office.
MR KOLA: Is Mr Ballito there
OPAL: May I ask who is calling please
MR KOLA: This is Mr Kola from the National Bank.
OPAL: Oh, good morning, Mr Kola. Im afraid Mr Ballito isnt in the office at the moment. Can I help you
MR KOLA: Is that Opal speaking
OPAL: Yes it is.
MR KOLA: Oh, Mr Ballito said you would take a message if he wasnt in the office.
OPAL: Yes, certainly, Mr Kola.
MR KOLA: Well, Mr Ballito phoned me about an hour ago and asked for a reference1 for one of my shorthand2 typists, Melita Fagurian. Well, Ive looked up her personal file and I have the information you want. Shall I dictate3 it to you now
OPAL: Oh, yes please. Then I can type it out ready for Mr Ballito when he comes back.
MR KOLA: Thatll be fine. Are you ready now
OPAL: Yes, Im ready.
MR KOLA: Good. Well. Miss Melita Fagurian, age 19... has worked here for the past two years.
MR KOLA: Melita Fagurian has worked here for two years as a shorthand typist. Her attendance4 has been very good... You know, Opal, shes been absent only once. She was away for three days.I think she had a cold.It wasnt anything serious. Oh, er, have you got that
OPAL: Yes, Mr Kola. Ive got Melita Fagurian, 19 years old, worked at the National Bank for two years. Her attendance was very good. In two years she was absent only three days.
MR KOLA: Right. She is honest and you can rely on her. She can use a duplicator and calculating machine. She wants to learn as much as possible so that she can get a secretarial job... Have you got all that, Opal
OPAL: Yes, Mr Kola. Shes always been punctual, shes honest and reliable. Miss Fagurian can use a duplicator and a calculating machine. And shes ambitious5.
MR KOLA: Yes, that is the right word for Melita-- she is ambitious. Well, is there anything else you want to know, Opal
OPAL: No, I dont think so. Thank you, Mr Kola. Goodbye.
MR KOLA: Goodbye.
OPAL: Now Ill start by typing Melitas reference. Id better take an extra copy. Melita Fagurian, age 19, has worked at the National Bank for two years. During this time her attendance and punctuality have been very good. She is honest and reliable. She can use a duplicator and a calculating machine. Her ambition is to be a senior secretary and she will work hard to get the job she wants.
MR BALLITO: Im back, Opal. Are there any messages
OPAL: Yes, Mr Kola rang with the reference for Melita Fagurian.
MR BALLITO: Oh good.
OPAL: Ive typed it out and put it on your desk.
MR BALLITO: Thank you. Is it satisfactory
OPAL: Yes, its very satisfactory.
MR BALLITO: Good, then would you write her the usual letter of appointment offering her the job.
